- Processing Time:
- Orders are typically processed within 1-3 business days from the date of purchase. During peak seasons or promotional periods, processing times may vary.
- Shipping Methods:
- We offer several shipping options to accommodate your needs. These may include standard shipping, expedited shipping, and express shipping. The availability of shipping methods may vary depending on your location and the size of the item(s) ordered.
- Shipping Rates:
- Shipping rates are calculated based on the weight of the package, destination, and selected shipping method. You can view the shipping costs during the checkout process before making your purchase.
- Domestic Shipping (within India):
- We offer domestic shipping within [Country]. Depending on your location, domestic orders typically arrive within 3-7 business days after processing.
- Order Tracking:
- Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your shipment online.
- Delivery Issues:
- While we strive to ensure timely delivery of all orders, unforeseen circumstances such as weather delays or carrier issues may occur. If you encounter any problems with your delivery, please contact our customer service team, and we will assist you in resolving the issue promptly.
- Shipping Restrictions:
- Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. Please review product descriptions carefully before placing your order. Additionally, we do not ship to P.O. boxes for certain items due to carrier restrictions.
- Shipping Insurance:
- We offer shipping insurance options for an additional fee to protect your order against loss, theft, or damage during transit. If you would like to purchase shipping insurance, please select the appropriate option during checkout.
- Change of Address:
- It is the responsibility of the customer to ensure that the shipping address provided at the time of purchase is accurate and up to date. If you need to change the shipping address after placing your order, please contact our customer service team as soon as possible.
- Order Cancellation:
- If you need to cancel your order, please contact us within 24 hours of placing your order. Once your order has been processed and shipped, it cannot be canceled.
- Contact Us:
- If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team at [insert contact information].
By placing an order with Luminique Neon, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you.